We have developed an implementation strategy that will help to guide you through your implementation. Please review the following steps.
The first step to a successful implementation of Quantum Control is assigning a Project Manager from within your company to coordinate with our implementation support team headed by Shaun Polley, Manager of Implementation Services.
Implementation milestones, such as selecting a reasonable go live date and scheduling for installation, conversion, and training with Quantum Control, will be coordinated with your Project Manager. Please note that the Project Manager does not necessarily have to be a technology-oriented person. It is more important that this person is business process-oriented and has a good understanding of the way your company currently runs its business and how the company personnel will interact with the Quantum software. It is also desirable to have one person designated for this task, rather than have an “Implementation by Committee”.
Before discussing an implementation plan, it is imperative that customers read and understand the importance of each step in the following plan.
An important step in any successful Quantum Control implementation is coordinating with our implementation support team to agree on a reasonable date to “go live” with our software. A “go live” date is the basis for scheduling milestone events in the implementation process and is what drives the entire implementation process. Concrete target dates are better than general ones in the future, as a target date allows both your company and Component Control to plan the correct timelines for various activities as well as reserve the relevant resources.
Refer to the System Requirements page to ensure that your technical infrastructure is sufficient and optimally configured to support Quantum Control on your local area network. For further questions regarding system requirements and configuration, please direct your inquiries to our Implementation team at Imp-SanDiego@componentcontrol.com or 619-696-5425. It is also important that your company have a stable local area network in place, along with Internet connectivity (preferably medium or high speed-cable/DSL or higher).
Once the Quantum Control software has arrived at your location, please contact the implementation department to schedule an appointment for installation. Depending on the size and complexity of your network configuration, it is highly recommended that you contract with Component Control to send a technical representative to accomplish an on-site system installation and tuning.
At the agreed upon date and time, our trained technical representative will help you through our system installation procedure. This process of installing the software typically takes between 4-6 hours for the server installation portion and about 20-30 minutes per workstation. Upon completion, it is essential to test-run the software to confirm the technical infrastructure is correct and working efficiently. This involves validating network connections, response times, printer setups, sending faxes, logging into Quantum, etc.
For new customers, it is essential that we receive your data in accordance with our prescribed formats (a “Data Format Guide” or import templates will be provided by our Implementation team). For existing Quick Quote customers upgrading to Quantum Control, we have an internally developed program designed to help migrate your data. To reduce the cost and complexity of this conversion process and to ensure the data integrity and system responsiveness of your new software, customers are required to restrict the number of years of historical data that are brought over to your new system to no more than 4 years. For customers unable to provide data in the prescribed data format, it is possible to have a basic import of companies and inventory, based upon the availability of such information on spreadsheets.
Once we receive your data, to ensure accurate migration of your existing system data into Quantum Control, we run a minimum of two data conversions (for more information, see our web page entitled Data Migration). The first migration is an initial conversion that will allow you to carefully verify the integrity of the converted data; to then allow your people to test their processes and train using your own data (see below); and to eventually coordinate with us a final, “go-live” data conversion.
Because we process about 5-6 data conversions at any one time, your data will be scheduled on a first-come-first-served basis. Although timeframes may vary based on our conversion backlog, normally it takes about one week to schedule your conversion. Depending on problems we encounter with your data, the actual conversion process may take 2 to 4 business days. This translates into approximately two weeks to turn your data around. We will conduct a thorough validation of your “before and after” record counts and summary totals and carefully review your data to verify that, from our perspective, the conversion is accurate. Please note that any data that is found as non-compliant with our database requirements will be sent back for your review. Please also note that to expedite data transfer, FTP can be used to download and upload data between your company and Component Control.
To provide an overview of Quantum Control, Component Control offers classroom training in our San Diego facility every month. For more information, including an agenda and class dates, please click here. This initial training is intended for your power users or future Quantum administrator. They will receive a thorough overview of the entire system and the knowledge to train the other users back at your facility.
Once the Quantum Control software has been installed and your trial conversion has been delivered, Component Control will conduct on-site user training. This on-site training is vital to a successful implementation and will be conducted in accordance with your original Quantum Control contract. The number of training days required will vary depending on the number of users to be trained and the application modules purchased. To optimize the return on your training investment, we recommend:
A designated training area where the trainer will be able to project onto a wall or screen, while students recreate what is being demonstrated at an individual workstation. Two students per workstation can still be productive, but we advise against three or more. A maximum of 10 students per class is suggested. The training area should have a minimum of distraction. The trainer will provide the projector.
The data used for training should be independent from your testing or “go live” data. If a duplicate database wasn’t created at the time of your installation, please contact the implementation department for help with setting it up.
A training agenda. The trainer assigned to your session will contact you prior to the confirmed reservation date to create a training agenda. We advise having this finalized before the training. We also recommend that personnel be informed in advance of the sessions they will be attending. They should make arrangements to be covered on their job responsibilities while they are training.
To schedule and coordinate your training, please contact our Implementation Department at Imp-SanDiego@componentcontrol.com or 619-696-5425.
This is one of the most important steps in the entire implementation process.
It is essential that every potential user of the system perform all of their critical business functions in Quantum Control on a trial basis before going live. For every user, processes that are performed in their existing system should be “mirrored” and processed in Quantum Control in parallel to ensure all vital business processes are accommodated or to uncover potential deficiencies. Through this exercise, users will fine-tune their processes and/or adjust their use of Quantum Control to achieve the most effective and efficient use of the application. The length of this process is recommended to be about 2 weeks and should confirm the following:
Data has been accurately converted (whether imported by the customer or by Component Control).
System settings are correctly configured.
Training has been completed successfully.
Business processes are sufficiently supported.
Comparison of current systems reports and forms to Quantum’s.
Customer is ready to go live with the system.
At this point, another round of follow-up advanced training is recommended.
The “Go Live” Conversion is very similar to the initial trial conversion. It should be more routine and run more quickly than the trial conversion since all conversion discrepancies should have been resolved by this time. Customers should schedule and closely coordinate this final conversion with our data conversion group to minimize down time and to reduce duplicate processing of transactions processed during the conversion time period.
Once you have transitioned to Quantum Control and are live with the system, product support to customers is offered by the Component Control Technical Support (TS) Group, managed by TJ Petrucci (contact: firstname.lastname@example.org or 619-696-5488).
Additionally, to ensure continued optimal performance of your Quantum Control system, we recommend additional follow-up training offered by Component Control. You can contact our Professional Services Department at ProfServices@componentcontrol.com or 619-696-5471 to discuss your training options.
When installing the software, please carefully read and understand your SMA. This key document provides useful information about the support services that Component Control provides to ensure your continued success with our software. Your sales or implementation representative is available to answer any question you may have regarding this important agreement.