Patches are fixes that can be applied directly to your Quantum system without the need for a complete upgrade of your software. Patches can be delivered as a database patch, a binary patch, or a combination of both.
We create and test our patches using the most recent version of our Quantum software. If you are not on the latest maintenance release, there is a possibility that the patch will not be compatible with your system due to dependencies that exist in the database that are not present in your version. We will not know for sure if the patch will work until it is loaded and tested on your database.
For this reason, all patches must be loaded first on a test database to ensure compatibility. Loading an incompatible patch on your Production database can cause unintended consequences and leave your database in an uncompiled state.
Once the patch is tested and verified for your version, we will then load the patch on your Production database.
In the event that a patch is not compatible with your version, an upgrade to the latest Quantum version will be required.